We are your web-site support team. Think of us as your in-house yet not in-house tech/IT team. We can assist you in all aspects of your website from design, software to marketing and more. We offer this service to all businesses that need assistance throughout the month with various technical aspects of their business online yet don’t need a full-time employee in-house. We offer this at a discounted rate as well as À la carte per-task. À la carte support is billed at our standard rate of $150/hour, monthly web support starts at $550/month for 5 hours of support ($110/hour 40$/hour discount), and requires a 3 month commitment. We offer a very easy to use web-based ticket system that allows us to make sure the right person is on the job, and that we respond in a timely matter.
This support / service is not limited to the options listed, these should be thought of as a starting point in how to utilize our website support services. Please note that you are paying a discounted rate for support hours, and if you’d like something on your website done or are experiencing a problem you need to notify us; this service does not include any monitoring, and hours do not carryover more than two months (10 total hours). Monthly support hours are for website support related issues only and not new development, business planning or consulting.
Some of these services are:
- Troubleshooting blank pages
- Fixing E-Mail delivery
- Optimizing & Re-Sizing images
- Updating Software (WordPress, Joomla, Drupal, MIVA & Many Many More)
- Configuring and installing a CDN for WordPress, Ecommerce & More
- Plugin/Module installation (WordPress, Joomla, MIVA, X-Cart, OSCOmmerce & Many More)
- Checking & optimizing databases (MySQL)
- Module/Plugin configuration, customization and troubleshooting (WordPress, X-Cart, & More)
- Checking log files for problems & fixing problems (Error Log, eCom Logs, Update Logs, & More)
Starting Price: $550 / Month
Contact Us Today to get started.
À la carte per-support incident will be billed at $150 per-hour.
All support services are available between the hours of 9am and 5pm PST.
Emergency support issues that fall outside of these hours are billed at $200 per-hour for À la carte support, and $150 per-hour as part of the monthly support plan. If your site goes down at 1AM we can be there for you!